Help Desk

Helpdesk/Consulting Services

Office Hours: Monday through Friday, 8:00am to 5:00pm
Location: 123 Haggar Campus Center
Phone: (574) 284-4715
Email: helpdesk@saintmarys.edu

Summer 2010 Hours: Monday through Friday, 11:00am to 8:00p

Computer Account Management
Change your e-mail/network password, check your network drive quota.

Technology Training Schedules and Resources
Schedule for technology skills training for faculty, staff, and students.

Documentation
Please refer to our documentation for assistance on the following topcs:

• Microsoft Office 2007 for Windows - Changing the default file save formats for Office 2003/2004 compatibility
• Microsoft Office 2008 for Mac - Changing the default file save formats for Office 2003/2004 compatibility
• Microsoft Office 2003/2007 FAQs
• Configuring your e-mail program (Apple's Mail, Mozilla's Thunderbird, Google's Gmail) for use with your Saint Mary's e-mail account
  • Apple's Mail
  • Mozilla's Thunderbird
  • Google's Gmail
• Frequently Asked Questions about Saint Mary's Zimbra webmail
• Creating a secure password for your e-mail/network account
• Instructions for burning (creating) a data CD on a Macintosh/Windows computer
• Using the Saint Mary's College Spam Quarantine web interface (SpamCan)
• Frequently Asked PRISM Questions
• Frequently Asked Blackboard Questions (for Instructors)
• Virus Protection Information and Installation Instructions (Windows and Mac)

Helpdesk FAQ
This is a list of the most common questions that the Helpdesk receives throughout the academic year from faculty and staff. These answers are geared towards computers on our campus network that have a software image installed on it by Information Technology. Many of these questions have solutions that you can easily follow to quickly correct your computer problems. Click on the question for the answer.

ResNet FAQ
This is a list of the most common questions that the ResNet Office receives throughout the academic year from students. These answers may also be helpful to faculty and staff for their personally-owned computers.

The Campus iStore
A service available for those interested in purchasing a computer for personal use.